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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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debra lipscomb

September 23, 2025

5  out of  5
rating by debra lipscomb
"I have worked with Bob Vitt and his office for over 20 years and have lays had excellent customer service and rates."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Susana Gomas

September 23, 2025

5  out of  5
rating by Susana Gomas
"Customer service is fantastic! Their team is friendly and super helpful. My Insurance Account rep., Daniel, goes above and beyond to make sure our insurance needs are met and he always takes the time to explain policy and procedure. Communications with him are always timely and clear. Very satisfied with their service."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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John Westermeier

September 22, 2025

5  out of  5
rating by John Westermeier
"I've been using Bob Vitt's State Farm Insurance Agency for about 5 years. Bob and his team have been easy to work with and responsive to questions. They have been particularly helpful structuring the best way to cover 3 teenage drivers, with 2 of them purchasing their own cars. I have our homeowner's policy and an umbrella policy as well."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service for your cars, homeowners, & umbrella policy. If you ever have any questions or need assistance, we’re here to help!"
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Joanne Gaines

September 19, 2025

5  out of  5
rating by Joanne Gaines
"When AI keeps rejecting your insurance declaration it's very helpful to be able to talk with actual people. Bob Vitt's office has the most helpful and patient staff. Many thanks to both Will and Lisa in the Milwaukee office. They had to keep reformatting a declaration page because the AI party receiving it was not doing it's job. I highly recommend this office and these great people."
We responded:
"We appreciate your review! We are glad you were able to handle your insurance needs efficiently our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Donald Meier

September 17, 2025

5  out of  5
rating by Donald Meier
"Rebecca promptly looking into a change in my auto insurance and got back to me quickly with the new 5 month premium. New cards were promptly emailed to me and everything took less than a half hour. Great response and service."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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something guy

September 16, 2025

5  out of  5
rating by something guy
"Top tier customer service!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Keith Schroeder

September 16, 2025

5  out of  5
rating by Keith Schroeder
"Great Customer service and follow up!"
We responded:
"We’re thankful for your feedback! It’s always a pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Brian Hecht

September 15, 2025

5  out of  5
rating by Brian Hecht
"Bob and his office have been great to work with. Very quick to respond to any of our needs."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Heather

September 12, 2025

5  out of  5
rating by Heather
"Always get a fast response and super helpful!"
We responded:
"We appreciate your review! "
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Deepwinter

August 11, 2025

5  out of  5
rating by Deepwinter
"Bobbie is fantastic. I had an odd experience buying a car, and this led to my needing assistance after hours going into the July 4th weekend. Bobbie went above and beyond, taking my call and helping me get coverage even though she was already on vacation. This was a very high level of customer service, and I am greatly appreciative."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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David Pittman

July 13, 2025

1  out of  5
rating by David Pittman
"29 years and 10 months we were with Bob Vitt, and the first time we had a home claim due to the huge hail storm of May 2024, he helped claims burn us out of $3,000. He even accidentally cc'd me in an email to them saying I am difficult to work with, and we have paid them continuously on time for over 29 years. Let that sink in, 29 years and 10 months of paid premiums. Our roof damage was $20,000 and our custom awnings were $7,000 and we had $2,000 deductible. So the total contract was $27,000 and I paid the $2,000 which left them owing $25,000. They sent three checks totaling $22,000 and said that was all they were paying. I have been with State Farm since 1971, longer than Bob Vitt has been employed by them. I fired Bob Vitt because he deserved it. This is why he has one of the lower ratings in southeast Wisconsin. I gave him a 1 Star Rating in order to leave this review, but he deserved a 0 Star. If you want a lazy insurance agent that stabs you in the back, Bob Vitt is your guy. 29 years, 10 months people snd that's how he treated us. By the way, he never even stepped foot on our property to see all the hail damage. Our entire neighborhood got hit."
We responded:
"We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Providing excellent insurance services is our top priority, please contact us directly so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we hope to have the opportunity to improve."
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Brandon Hiemer

November 10, 2024

5  out of  5
rating by Brandon Hiemer
"I would highly, strongly, happily recommend their office. The insurance agent I worked with, Mira is incredible. Such a level of professionalism and helpfulness can be hard to come across nowadays. The State Farm app is user friendly🙏🏼"
We responded:
"Hi Brandon! Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Taffnie Bogart

May 29, 2024

5  out of  5
rating by Taffnie Bogart
"So easy to work with. Dylan was so responsive today. I have always gotten great service here no hassle quick info."
We responded:
"Hi Taffnie! Thank you for the positive review! We're thrilled to hear that Dylan was responsive and provided you with great service."
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Christopher Wisniewski

April 17, 2024

5  out of  5
rating by Christopher Wisniewski
"Lisa and Bob and the team is amazing. Always offer great advice on coverages as life changes. Very quick quotes and fast changes to policies. Thank you so much!"
We responded:
"Hi Christopher! We greatly appreciate your feedback! We're thrilled to hear that Lisa, Bob, and our team have been able to provide you with amazing service. Thank you for your trust in us!"
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Donna Galik

April 10, 2024

5  out of  5
rating by Donna Galik
"I have been with Bob Vitt’s State Farm Office for decades. Thankfully there have only been a handful of times when I needed to file a claim. They have always been efficient and informative. They have been proactive and reached out to me to ensure I was comfortable with the amount of coverage and payments. I am positive I could pay less for insurance. I also positive it would be extremely difficult to find better customer service."
We responded:
"Thank you for your decades-long trust in Bob Vitt's State Farm Office! We appreciate your positive feedback regarding our efficiency, informative service, and proactive approach in ensuring your comfort with coverage and payments. We value your loyalty and look forward to continuing to serve you in the future."
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Darion Dziatkiewicz

March 1, 2024

5  out of  5
rating by Darion Dziatkiewicz
"Daniel P was the best person to help me. He answered all of my questions, gave me the lowest price for new auto/renters, and was overall so polite and kind. He made sure I was getting the best deal and was eager to help me get my plan started. I didn't want to speak with anyone but Daniel, he was great! 10/10!!"
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Daniel Mabry

February 15, 2024

5  out of  5
rating by Daniel Mabry
"Wil is very helpful and transparent. He’s straight to the point and a great communicator."
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Dep Ablm

July 4, 2022

5  out of  5
rating by Dep Ablm
"Excellent experiences all around from Bobbie and her team!!! Explained everything in details to us and took their time. A+"
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Taylor Tiwari

June 21, 2022

5  out of  5
rating by Taylor Tiwari
"I’ve only communicated over the phone so far, but I’ve received excellent, professional customer service. They also work fast, and are super personable."
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B Bree

April 10, 2021

5  out of  5
rating by B Bree
"My husband and I have been with Bob's agency for many years. We have been very satisfied with the service we have received. Bob has an great team working for him. From day one transferring our policies we have received exceptional customer service from Bob and his team of professionals. We would and have recommend others to Bob's agency. Bob cares about his clients. He gives great suggestions to ensure all bases are covered, from Health,Life,Home,Auto,etc. There is no pressure to purchase either one he educates you on how each one would benefit you and let's you decide. This is the type of agent when looking for someone you should consider. Special thank you to Bob V, Lisa K, Bobby & Dillon has been very instrumental in helping us to make some very wise decisions.🤗👏 Thank you again Bob for you and your team. Your professionalism, responsiveness, over all great customer service.👏👏👏👏😊"
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Andy O'Brien

March 12, 2021

5  out of  5
rating by Andy O'Brien
"My wife and I just transferred our State Farm policy from out-of-state. Tom was incredibly responsive and helpful in working through some hectic, last-minute home purchasing documentation we needed to get our closing scheduled. Thank you, Tom and team!"
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Chris Garrett

February 7, 2021

5  out of  5
rating by Chris Garrett
"Lisa and Bobbie are amazing to work with. Thank you for all you do."
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Amelia Bursi

January 19, 2021

5  out of  5
rating by Amelia Bursi
"There were only five stars available, otherwise I would have used more! My family has been insured by State Farm since 1975 and I've been with Bob Vitt since I moved to Milwaukee in 2016. I cannot say enough good things about them. I've worked specifically with Bobbie K. for the last five years - she's been with me through the big stuff (getting married, having a baby, buying a house) and has made everything easy to understand/is extremely responsive. I cannot recommend Bobbie, Bob, and team more! Thank you for everything!"
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Veronica Carrillo

January 12, 2021

5  out of  5
rating by Veronica Carrillo
"I have been working with Bob Vitt - State Farm Insurance Agent since 2013. I have always received great recommendations on which insurance products to purchase and am very happy with my choices. The staff at this location are extremely helpful and responsive to my needs. I would highly recommend Bob Vitt!"
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T Hvxley

June 17, 2020

1  out of  5
rating by T Hvxley
"Never an agent available or in the office. I leave messages for a call back and never get them. This office has a very hands off approach which is incredibly frustrating."